FAQ

=> Concept + Accommodations

What is Cais Urban Lodge?

CAIS Urban Lodge is an accommodation located between Cais do Sodré and Chiado, in the heart of Lisbon, housed in a Pombaline building steeped in history and character.
With suites, studios, and apartments for 1 to 6 people, it was designed to welcome couples, families, and groups of friends with comfort, style, and flexibility.
Inspired by the energy of the surrounding neighborhoods, Cais Urban Lodge combines authentic Lisbon charm with a contemporary urban experience, offering the ideal retreat from which to explore the city.

Where is Cais Urban Lodge located?

Cais Urban Lodge is in downtown Lisbon, at Rua Ferragial 31A, 1200-182 Lisbon, near several historic districts, restaurants, public transportation, and points of interest in the city.

=> Architectural Project

Who was involved in the Cais Urban Lodge project?

The Cais Urban Lodge project was the result of a collaboration among various professionals in the fields of architecture, design, art, and construction.
The architecture was led by architect Gonçalo Queirós Carvalho, who was responsible for the vision and design of the space. The construction work was carried out by Civifran, Construções, Lda.
The artistic elements and artworks integrated into the project were developed by Atelier Contencioso, while the design was the work of designer Sérgio Alves.
Photographer Ricardo Junqueira was responsible for documenting the space, and the video footage was shot by Júlia Ebert Junqueira.

=> Services / Reservations

What are the check-in and check-out times?

Check-in begins at 3:00 p.m., and check-out must be completed by 12:00 p.m.

Is early check-in or late check-out possible?

This is subject to availability on the day of your stay. We always recommend contacting the staff in advance.

How does access to the accommodation work?

Once your reservation is confirmed, you will receive all access and check-in instructions.

Is there support available at the accommodation during my stay?

Yes. Cais Urban Lodge offers a concierge service designed to provide guests with a simple, comfortable, and flexible experience.
The team is available to provide support, answer questions, and assist with any issues related to your stay.
If no one is at the front desk upon your arrival or during your stay, you can contact us at (+351) 961 554 364, and we’ll be happy to help you.

Is breakfast available?

Yes. Breakfast is available for an additional charge of €15 per person and can be booked at the time of reservation or during your stay.
It is served in the lobby, located in the same building as Cais Urban Lodge, with the entrance at Rua de São Paulo, 18, Lisbon.

Is parking available?

Yes. Cais Urban Lodge offers private parking, subject to availability and prior reservation.
Spaces are limited and cost twenty euros per day. We recommend making a reservation in advance to ensure availability during your stay.
In addition to this service, there are public parking lots and paid parking nearby.

What types of rooms are available?

Cais Urban Lodge offers a variety of accommodations, including rooms, studios, and duplexes designed for comfortable stays in downtown Lisbon.
Options range from more compact spaces to larger apartments, ideal for couples, families, or groups of friends looking for flexibility, comfort, and a home-away-from-home feeling while exploring the city.

Are the apartments and studios suitable for families or groups?

Yes, the apartments and studios offer more space and comfort, making them ideal for longer stays, families, or small groups.

Do the rooms have a kitchen?

Some room types at Cais Urban Lodge—specifically the studios and apartments—feature a fully equipped kitchenette, ideal for longer stays or for those seeking greater independence during their visit to Lisbon.
The other rooms do not include a kitchen. We recommend checking the specific amenities for each room type at the time of booking.

Does the property offer Wi-Fi?

Yes, Wi-Fi is free throughout the property.

Is there air conditioning in the rooms?

Yes, all rooms are air-conditioned.

=> General Terms and Conditions

Does the property allow pets?

We only accept guide dogs accompanying people with visual impairments.
Apart from this exception, unfortunately, we cannot accommodate pets.

Is smoking allowed?

Smoking is not allowed inside the property.

Does the property have an elevator?

Yes. Cais Urban Lodge has an elevator providing access to all floors of the property.
However, there is a short flight of stairs between the main entrance and the elevator. For guests with limited mobility or who use a wheelchair, a mobile access ramp is available at the entrance on Rua do Ferragial.
We recommend that you contact us in advance so that we can provide all the necessary assistance upon your arrival.

Is the accommodation accessible to guests with limited mobility?

Cais Urban Lodge offers a room adapted for guests with limited mobility.
We recommend that you make your request in advance, as availability is limited. For more information or specific needs, our team will be happy to assist you before your arrival.

How can I contact the staff?

You can contact us via email, phone, or our social media channels.

Contact information is available at https://cais.thevolumes.pt/contactos-cais-urban-lodge-lisboa/

=> Experiences

What is the nearest metro station?

Cais Urban Lodge is just a few minutes’ walk from two of Lisbon’s main metro stations:

Cais do Sodré (Green Line) — approximately four minutes on foot;
Baixa-Chiado (Blue Line and Green Line) — about eight minutes on foot.

This location offers easy access to the city’s main attractions, as well as train connections to Cascais and river transport at Cais do Sodré.

How do I get from the airport to the lodge?

Cais Urban Lodge is located in the center of Lisbon, with easy access from Humberto Delgado Airport.
There are several options for getting accommodation:

Metro: You can take the Red Line to Alameda and then transfer to the Green Line toward Cais do Sodré. The Cais do Sodré station is about a 4-minute walk from the accommodation.
Taxi or ride-hailing service (Uber/Bolt): The trip takes approximately 20 to 30 minutes, depending on traffic.
Bus: There are also direct and regular bus connections between the airport and the city center.

How can I travel to other cities in Portugal from my accommodation?

Cais Urban Lodge’s location offers quick and convenient access to major rail connections and national transportation.
Just a few minutes’ walk away is the Cais do Sodré station, with a direct connection to the Cascais line and easy access to the rest of Lisbon’s public transportation system.
For trips to northern or southern Portugal, Santa Apolónia Station and Gare do Oriente are easily accessible by metro, taxi, or TVDE, allowing you to travel by train to cities such as Porto, Coimbra, Faro, or Braga.
Humberto Delgado Airport is also about twenty to thirty minutes from the accommodation, with regular domestic and international flights.
Lisbon is the ideal starting point for exploring different regions of Portugal, from the Alentejo to the Algarve, including the Atlantic coast and the historic cities of the north.

Is Cais Urban Lodge suitable for tourism or business?

The accommodation is ideal for both leisure stays and business trips, thanks to its central location and comfortable spaces.

What’s near the accommodation?

Cais Urban Lodge is located between Cais do Sodré and Chiado, one of the most central and vibrant areas of Lisbon.
Just a few minutes’ walk away, you’ll find some of the city’s main tourist attractions, such as:

Time Out Market;
Praça do Comércio;
Rua Augusta;
Chiado;
Bairro Alto;
Santa Justa Elevator;
Santa Catarina Viewpoint;
Ribeira das Naus.

The surrounding area also features countless restaurants, cafés, bars, shops, galleries, and cultural venues, as well as easy access to Belém, Cascais, and other parts of the city via metro, train, and tram.

Is it possible to walk to the historic center?

Yes, several of Lisbon’s most iconic areas are within walking distance.

Are there good restaurants near the accommodation?

Yes. Cais Urban Lodge is located in one of Lisbon’s most vibrant dining districts, surrounded by restaurants, cafés, wine bars, and contemporary dining spots.
Just a few minutes’ walk away, you’ll find everything from traditional Portuguese restaurants to more modern and international options, especially in the Cais do Sodré, Chiado, and Bairro Alto neighborhoods.
Nearby highlights also include the Time Out Market, signature restaurants, spots specializing in fish and seafood, Mediterranean cuisine, and several great places for brunch, cocktails, or a relaxed dinner.
Our location allows you to discover Lisbon through its cuisine as well, with everything just a short walk from your accommodation.

=> Discover More in Lisbon

With its historic neighborhoods, viewpoints, theaters, vintage trams, and proximity to the Tagus River, Lisbon is a city meant to be explored at a leisurely pace.
From Cais Urban Lodge, you can easily explore some of the city’s most iconic areas, such as Chiado, Bairro Alto, Alfama, Príncipe Real, and Belém, as well as visit São Jorge Castle, discover the historic theaters of Baixa and Chiado, or watch the sunset from viewpoints like Santa Catarina, São Pedro de Alcântara, or Portas do Sol.
The property’s location also offers quick access to the Cascais train line, directly from Cais do Sodré—ideal for exploring the beaches along the Lisbon coast and the city’s outskirts. In just a few minutes, you can reach beaches like Carcavelos, Parede, Estoril, Tamariz, or Cascais, perfect for enjoying summer days by the sea.
Along the way, you’ll find historic cafés, galleries, rooftop bars, independent shops, and some of the city’s best restaurants, in Lisbon where tradition and modernity coexist on every corner.
Cais Urban Lodge is the ideal starting point for experiencing Lisbon—where the city, the river, and the ocean meet.

Chiado

Chiado is one of Lisbon’s most iconic neighborhoods, known for its historic cafés, bookstores, theaters, and cultural atmosphere. With its elegant streets and Pombaline buildings, it’s the ideal place to stroll, shop, and discover the most classic and cosmopolitan side of Lisbon.

Bairro Alto

Famous for its nightlife and bohemian atmosphere, Bairro Alto blends tradition and modernity amid narrow streets, small bars, restaurants, and viewpoints. During the day, it maintains a leisurely pace; at night, it transforms into one of the city’s most vibrant neighborhoods.

Alfama

Alfama is Lisbon’s oldest neighborhood and one of its most authentic. Its narrow streets, alleys, stairways, and traditional houses create a unique atmosphere, marked by fado, views of the Tagus River, and a strong connection to the city’s history.

Príncipe Real

Known for its gardens, independent shops, galleries, and contemporary cafés, Príncipe Real is today one of the most creative and sophisticated areas in Lisbon. It is an elegant neighborhood where historic architecture, design, and a relaxed atmosphere coexist.